Run live research directly within your incling community. No separate tools, no imports, no extra cost.
Overview
incling Live Chat lets you run video focus groups and in-depth interviews directly within your community platform. Participants join from any device with no app required, and every session is automatically recorded.
Transcripts, translations, and AI summaries are ready immediately after each session ends. Researchers can pre-load discussion guides and stimuli, manage participants, and launch questions at any point during the session. A virtual backroom gives observers a private space to follow along and message the moderator without participants seeing.
Take your live research global with incling's built-in simultaneous translation channel. A human translator works in real time so international teams, clients, and colleagues can follow along live, regardless of the language being spoken. A full translated transcript is available after each session.
Features
All features are included at no additional cost. No separate licensing, no per-session charges.
01
Run video groups and interviews directly within your community. No separate platform, no file imports.
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Video feed for up to 10 participants per session.
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Load discussion guides, stimuli, and questions in advance, ready to share at any point during the session.
04
Share your screen with participants at any point during the session.
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Automatic camera and microphone test for every participant before the session starts, removing the risk of tech issues during fieldwork.
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A waiting room with a built-in chat feature so participants are ready when you are.
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A private observer chat which is not visible to participants, so colleagues and clients can follow the session and share notes in real time.
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A built-in human translation channel so international teams can follow sessions live in their own language.
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Every session is automatically transcribed and translated, ready to use with incling's analysis tools.
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Structured thematic analysis with supporting participant quotes, generated within minutes of the session ending.
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incAI automatically assembles a highlight reel from the session, ready to share with stakeholders.
Use cases
Live Chat fits any research design that benefits from real-time conversation, and works especially well when combined with asynchronous tasks in the same community.
Run asynchronous tasks first, such as a shopping task or product diary, then bring participants together in a live group to explore what they experienced. The combination of in-context behaviour and live discussion produces richer insight than either method alone.
Run a small number of in-depth interviews at the end of a study to pressure-test your findings or explore final concepts with key participants. Included at no additional cost.
Run asynchronous tasks first, such as a shopping task or product diary, then bring participants together in a live group to explore what they experienced. The combination of in-context behaviour and live discussion produces richer insight than either method alone.
Run a small number of in-depth interviews at the end of a study to pressure-test your findings or explore final concepts with key participants. Included at no additional cost.
Run asynchronous tasks first, such as a shopping task or product diary, then bring participants together in a live group to explore what they experienced. The combination of in-context behaviour and live discussion produces richer insight than either method alone.
Run a small number of in-depth interviews at the end of a study to pressure-test your findings or explore final concepts with key participants. Included at no additional cost.
Go deeper with specific participants after an asynchronous community. Live video gives you the emotional context and non-verbal cues that written or recorded responses cannot provide.
Bring participants together to explore an opportunity, challenge early assumptions, or build on ideas collaboratively in real time.
Go deeper with specific participants after an asynchronous community. Live video gives you the emotional context and non-verbal cues that written or recorded responses cannot provide.
Bring participants together to explore an opportunity, challenge early assumptions, or build on ideas collaboratively in real time.
Go deeper with specific participants after an asynchronous community. Live video gives you the emotional context and non-verbal cues that written or recorded responses cannot provide.
Bring participants together to explore an opportunity, challenge early assumptions, or build on ideas collaboratively in real time.
Keep exploring
Book a demo and see how Live Chat, and the full platform, can work for your next project.
